Freight Knowledge Centre
European Freight Help Center
Practical answers for businesses shipping pallets and commercial goods across Europe. Find guidance on services, packaging, collection and delivery, documents, customs, pricing, insurance, payments and specialised cargo.
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Freight Answers Organised Around Real Shipping Questions
Choose a topic to find practical guidance for preparing and moving commercial freight across Europe.
Getting Started
Start here to understand Cargo Euro Hub, service coverage, suitable commercial goods and the information needed for a quotation.
What Is Cargo Euro Hub and What Freight Services Do We Offer? →
What Is European B2B Road Freight? →
Which Countries Does Cargo Euro Hub Cover? →
Which Commercial Goods Can I Ship? →
Which Goods Are Restricted or Prohibited? →
Freight Services
Compare groupage, LTL, FTL and dedicated transport and identify which freight service may suit a particular shipment.
What Is Dedicated Transport? →
How Does Pallet Delivery Work? →
Collection, Loading & Delivery
Prepare collection and delivery sites, arrange access and appointments, and understand when handling equipment is required.
How Does Freight Collection Work? →
How Does Freight Delivery Work? →
How Are Collection and Delivery Appointments Arranged? →
Can the Driver Load or Unload My Goods? →
Packaging & Pallets
Learn how to pack, measure, protect and secure pallets, boxes and commercial goods for freight transport.
How to Pack a Pallet for Shipping →
How to Measure Freight Correctly →
Euro Pallet Sizes & Dimensions →
How to Secure Goods to a Pallet →
Stackable vs Non-Stackable Freight →
Freight Documents
Check the shipment information and transport or commercial documents commonly required for European freight.
Which Documents Are Required for European Road Freight? →
What Is a CMR Consignment Note? →
What Is a Commercial Invoice? →
What Is Proof of Delivery (POD)? →
Customs & Cross-Border Freight
Understand customs requirements for freight entering or leaving the EU, including shipments involving the UK and Switzerland.
When Is Customs Clearance Required? →
Do I Need Customs Clearance Within the EU? →
Which Documents Are Needed for Customs Clearance? →
EU to UK Freight: Which Documents Are Required? →
Freight Prices & Quotations
See what determines a European freight price and which shipment details are needed for an accurate quotation.
How Are European Freight Prices Calculated? →
How Much Does It Cost to Ship One Pallet Across Europe? →
Why Do Pallet Delivery Prices Change? →
Are Freight Prices Inclusive of VAT? →
Insurance, Damage & Claims
Understand carrier liability and the steps and documents involved when commercial freight arrives damaged.
Is Commercial Freight Insured? →
Freight Liability vs Cargo Insurance: What Is the Difference? →
What Should I Do If Freight Arrives Damaged? →
What Should the Consignee Check at Delivery? →
How Should Visible Damage Be Recorded? →
Payments & Invoices
Find practical information about payment arrangements, invoices, currencies and VAT treatment for freight services.
Which Payment Methods Are Available? →
When Is a Freight Invoice Issued? →
Is VAT Charged on Freight Transport? →
What Currency Are Freight Quotes and Invoices Issued In? →
Shipping Specific Commercial Goods
Review preparation and transport considerations for machinery, parts, equipment and other specialised commercial goods.
How to Ship Machinery Across Europe →
How to Ship Engines Across Europe →
How to Ship Automotive Parts →
No matching topic found. Try a broader term such as “pallet”, “loading”, “documents”, “customs” or “price”. If your question concerns an actual shipment, use the quote button below.
Useful Resources
Popular European Freight Resources
Open the most useful Help Center sections for planning, preparing and managing commercial freight across Europe.
Freight Services Explained
Compare groupage, LTL, FTL and dedicated transport for commercial freight.
Pallet Packaging & Preparation
Prepare, measure and secure pallets and other packaged goods before collection.
Freight Documents
Check booking information, CMR, invoices, packing lists and delivery records.
Customs & Cross-Border Freight
Prepare for customs procedures on shipments involving the UK, Switzerland and other non-EU customs territories.
Freight Prices & Quotations
Understand how route, dimensions, weight, handling and service requirements affect a freight quotation.
Shipping Specific Commercial Goods
Find practical guidance for machinery, parts, equipment and specialised commercial cargo.
Need Help With a Shipment?
Still Need Help With a Shipment?
If your question relates to an actual shipment, send us the route and cargo details and we will review the transport requirements.