Use this section to understand freight protection before shipping and to find the right steps if goods arrive damaged or incomplete. The guides distinguish carrier liability from cargo insurance and explain how evidence supports a claim assessment.
Before the shipment
Provide the goods’ value and characteristics, use suitable packaging and clarify the cover applying to the movement. A carrier policy limit is not an unconditional promise to reimburse the full value of every shipment.
If there is a problem
Record visible exceptions at delivery, take photographs and contact your Cargo Euro Hub manager promptly with the booking reference. Preserve the goods and packaging where safe, and ask which notification requirements apply. Do not wait for a complete repair valuation before making the initial report.
Start with the relevant guide below. Claim outcomes depend on the facts, evidence and applicable carriage and insurance terms.
Protection before transport
- Is Commercial Freight Insured?
Understand carrier insurance for Cargo Euro Hub shipments, the meaning of a policy limit and why liability cover differs from full-value cargo protection.
- Freight Liability vs Cargo Insurance: What Is the Difference?
Compare carrier liability with cargo insurance, including the basis of a claim, policy limits, goods value and the checks to make before shipping.
- What Is Carrier Liability?
Learn what carrier liability means, why the applicable transport rules matter and how limits, evidence and shipment circumstances affect a claim.
- What Is Cargo Insurance?
Understand cargo insurance, what to check in its scope and how goods value, packing, exclusions and the insured journey affect protection.
Inspect and record delivery
- What Should I Do If Freight Arrives Damaged?
Follow practical steps for a damaged freight delivery: check safety, record visible damage, preserve evidence and report the incident promptly.
- What Should the Consignee Check at Delivery?
Use a delivery inspection checklist covering package count, external condition, labels, visible damage and records before completing freight receipt.
- How Should Visible Damage Be Recorded?
Learn how to write clear delivery reservations, identify affected freight and photograph visible damage without making unsupported claims about its cause.
- What Is Concealed Damage?
Learn what concealed damage means and how to inspect, photograph, preserve packaging and report damage discovered after a freight delivery.
Report and support a claim
- How Do I Report Transport Damage?
Prepare a clear freight damage report for your Cargo Euro Hub manager with the shipment reference, incident details, photographs and delivery evidence.
- Which Documents Are Needed for a Freight Damage Claim?
Assemble a freight claim file with shipment records, delivery remarks, photographs, value evidence and a clear calculation of the affected loss.
- Why Does Packaging Matter for Freight Claims?
Understand how packaging evidence affects a freight damage assessment and why suitable protection, securing and pre-shipment photographs matter.
- How Is a Freight Damage Claim Assessed?
Follow the main questions in a freight claim review, including shipment facts, damage evidence, liability, insurance terms and the supported loss amount.