PRIVACY POLICY
Cargo Euro Hub
Effective date: 8 September 2026
Cargo Euro Hub is a commercial freight and logistics brand operated by:
MB Baltic Moving Services
Company code: 307716133
Registered address: Aušros g. 16-2, Jakšių k., LT-58229, Kėdainių r., Lithuania
Email: info@cargoeurohub.com
Website: cargoeurohub.com
For the purposes of applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), MB Baltic Moving Services is the data controller unless otherwise stated.
References in this Privacy Policy to “Cargo Euro Hub”, “we”, “us” or “our” mean MB Baltic Moving Services operating under the Cargo Euro Hub brand.
1. Overview
We take the protection of personal data seriously.
This Privacy Policy explains:
- what personal data we collect;
- how we collect it;
- why we process it;
- the legal bases we rely on;
- who may receive the data;
- how long we retain it;
- how we protect it;
- your rights under the GDPR.
This Privacy Policy applies when you:
- visit cargoeurohub.com;
- submit a freight request;
- request a quotation;
- communicate with us by email or telephone;
- book transportation or logistics services;
- act as a contact person for a customer, supplier, carrier, sender or consignee;
- otherwise interact with Cargo Euro Hub.
2. Who Is Responsible for Your Data?
The data controller is:
MB Baltic Moving Services
Company code: 307716133
Registered address: Aušros g. 16-2, Jakšių k., LT-58229, Kėdainių r., Lithuania
Operating under the commercial brand:
Cargo Euro Hub
For privacy-related questions or requests, contact:
3. What Personal Data We Collect
The personal data we collect depends on how you interact with us.
We may process the following categories of data.
Contact information
This may include:
- first and last name;
- company name;
- position or department;
- business email address;
- telephone number;
- business address;
- other contact information provided to us.
Freight request information
When requesting a quotation, you may provide information such as:
- collection country, postcode and city;
- delivery country, postcode and city;
- collection and delivery addresses;
- sender and consignee information;
- pickup and delivery contact persons;
- cargo description;
- number of pallets, packages or other cargo units;
- dimensions;
- weight;
- loading metres;
- stackability;
- packaging type;
- requested collection date;
- requested delivery requirements;
- loading and unloading requirements;
- additional shipment instructions.
Most freight information does not constitute personal data by itself. However, it may become personal data where it can be associated with an identifiable individual.
Booking and contractual information
When a quotation becomes a booking, we may process:
- booking references;
- transport orders;
- quotation information;
- agreed prices;
- payment conditions;
- correspondence;
- pickup and delivery instructions;
- transport documents;
- proof of delivery;
- claims documentation.
Billing information
For invoicing and accounting purposes, we may process:
- company details;
- billing address;
- VAT number;
- registration number;
- invoice information;
- payment status;
- transaction references.
We generally do not need or request customers’ payment-card details through the Cargo Euro Hub freight request form.
Transport documentation
Depending on the shipment, we may process information contained in:
- CMR consignment notes;
- packing lists;
- commercial invoices;
- delivery documents;
- warehouse documents;
- customs documentation;
- insurance documentation;
- damage or claim reports.
Website and technical data
When you visit our website, certain technical information may be processed automatically, including:
- IP address;
- browser type;
- operating system;
- date and time of access;
- requested pages;
- referring page;
- technical error information;
- security and server log information.
Such information is primarily processed to operate and secure the website.
4. How We Collect Personal Data
We may obtain personal data:
Directly from you
For example when you:
- complete a freight request form;
- request a quotation;
- send us an email;
- call us;
- accept a quotation;
- place a transport order;
- submit documents;
- make a claim.
From your employer or organisation
Where you act on behalf of a company, your employer or another representative of that company may provide your business contact information to us.
From customers and logistics partners
A customer may provide us with contact details of:
- a sender;
- a consignee;
- a warehouse;
- a supplier;
- a loading contact;
- a delivery contact.
Similarly, carriers, warehouses and other logistics partners may provide operational information required for transportation.
Automatically
Certain technical information may be generated when you use our website or communicate through electronic systems.
5. Why We Process Personal Data
We process personal data for purposes including:
- responding to freight enquiries;
- preparing quotations;
- determining suitable transportation options;
- arranging collection and delivery;
- communicating with customers;
- communicating with senders and consignees;
- managing transport orders;
- coordinating carriers and subcontractors;
- arranging warehouses and terminals;
- arranging loading and unloading;
- preparing transport documentation;
- providing shipment updates;
- managing invoicing and payments;
- fulfilling accounting and tax obligations;
- assisting with customs procedures;
- arranging cargo insurance where requested;
- managing claims;
- preventing fraud and abuse;
- maintaining website and IT security;
- establishing, exercising or defending legal claims;
- improving our operational processes.
6. Legal Bases for Processing
We process personal data only where we have an appropriate legal basis.
Depending on the circumstances, we may rely on the following legal bases.
Contract and pre-contractual measures
Article 6(1)(b) GDPR
We may process personal data where this is necessary to:
- respond to a request for services;
- prepare a quotation;
- enter into a contract;
- perform transportation or logistics services.
Where a business contact is acting solely on behalf of a legal entity rather than personally entering into a contract, processing may instead be based on our legitimate interests.
Legal obligations
Article 6(1)(c) GDPR
We process certain information where necessary to comply with legal obligations, including:
- accounting;
- taxation;
- record keeping;
- responses to legally authorised public authorities.
Legitimate interests
Article 6(1)(f) GDPR
We may process personal data where necessary for our legitimate business interests, provided those interests are not overridden by the rights and freedoms of the individual.
These interests may include:
- efficient B2B customer communication;
- processing business enquiries;
- managing commercial relationships;
- coordinating transport operations;
- ensuring network and website security;
- preventing fraud and misuse;
- maintaining business records;
- establishing or defending legal claims.
Consent
Article 6(1)(a) GDPR
Where processing requires consent, for example certain optional marketing or non-essential tracking technologies, we will request consent where required.
Consent may be withdrawn at any time for future processing.
7. Freight Request Forms
When you submit a freight request on cargoeurohub.com, we process the information you provide in order to review the shipment and respond to your request.
Depending on the form, this may include:
- collection and delivery locations;
- cargo type;
- package or pallet details;
- dimensions;
- weight;
- requested transport service;
- preferred collection date;
- company name;
- contact person’s name;
- email address;
- telephone number;
- additional shipment information.
The principal purpose of this processing is to assess your request and prepare or discuss a transportation quotation.
Submitting a freight request does not automatically create a transport contract.
8. Email and Telephone Enquiries
If you contact Cargo Euro Hub by email or telephone, we may retain your message, contact details and the information contained in your enquiry.
We process this information to:
- respond to you;
- prepare quotations;
- discuss transportation requirements;
- manage an existing booking;
- maintain a record of commercial communications.
Where the communication relates to a contract or proposed contract, processing is based on Article 6(1)(b) GDPR where applicable.
For other business communications, processing may be based on our legitimate interest under Article 6(1)(f) GDPR.
9. Transportation and Logistics Operations
To perform a booked transport service, we may need to share relevant information with organisations involved in the transportation.
This may include:
- road carriers;
- freight forwarders;
- drivers;
- warehouses;
- logistics terminals;
- loading companies;
- delivery partners;
- ferry or shipping operators;
- customs representatives;
- insurance providers;
- other logistics subcontractors.
We disclose only information reasonably required for the relevant service.
For example, a carrier may need:
- collection address;
- delivery address;
- sender contact;
- consignee contact;
- cargo information;
- loading instructions;
- booking reference.
10. Information About Senders, Consignees and Other Contacts
A Customer may provide personal data relating to another person, such as an employee of the sender, warehouse or consignee.
If you provide another person’s personal data to us, you should ensure that you are entitled to provide that information and, where appropriate, that the individual has been informed that their information will be used for transport coordination.
We use such information primarily to:
- arrange collection;
- arrange delivery;
- coordinate loading and unloading;
- communicate about a particular shipment;
- obtain proof of collection or delivery.
11. Customs and Regulatory Information
For shipments involving customs or regulatory procedures, additional information may be required.
This may include data appearing in:
- commercial invoices;
- customs declarations;
- EORI-related documentation;
- powers of attorney;
- export or import documentation;
- supporting commercial documents.
Where necessary, such information may be shared with:
- customs brokers;
- customs authorities;
- government authorities;
- carriers;
- other organisations participating in customs clearance.
12. Cargo Claims and Insurance
Where a Customer reports cargo loss, damage or another transport claim, we may process information including:
- contact information;
- shipment details;
- photographs;
- invoices;
- proof of value;
- repair estimates;
- insurance information;
- transport documents;
- correspondence concerning the claim.
Such information may be shared with:
- carriers;
- insurers;
- claims handlers;
- surveyors;
- legal advisers;
- other parties involved in resolving the claim.
13. Who May Receive Personal Data?
We do not sell personal data.
Depending on the service, personal data may be disclosed to categories of recipients including:
- transport carriers and subcontractors;
- freight forwarding partners;
- warehouses and logistics terminals;
- customs brokers;
- insurers;
- payment and banking service providers;
- accountants and tax advisers;
- legal advisers;
- website hosting providers;
- email providers;
- cloud and IT service providers;
- communications and customer-management systems;
- security and anti-spam providers;
- public authorities where required by law.
Service providers processing personal data on our behalf are expected to process it only in accordance with applicable data protection requirements and their contractual obligations.
14. Hosting and IT Services
Cargo Euro Hub relies on third-party infrastructure to operate its website, email and business systems.
These providers may technically process information such as:
- IP addresses;
- server logs;
- communications;
- contact information;
- freight requests;
- metadata.
Such processing may be necessary for:
- website hosting;
- email delivery;
- data storage;
- cybersecurity;
- backups;
- spam prevention;
- business communication.
Where a provider acts as our processor, appropriate contractual arrangements are used where required by the GDPR.
15. Cookies and Similar Technologies
Cookies are small files or identifiers that may be stored on a user’s device when visiting a website.
Cargo Euro Hub may use cookies or similar technologies that are strictly necessary for:
- website functionality;
- security;
- session management;
- fraud or spam prevention;
- remembering privacy preferences.
The Cargo Euro Hub freight request form does not itself require analytics or advertising cookies in order to submit a freight request.
Where non-essential analytics, advertising or other tracking technologies are introduced and applicable law requires consent, such technologies will not be activated until the required consent has been obtained.
Users may also configure their browser to restrict or delete cookies, although this may affect certain website functions.
16. Analytics and Advertising Technologies
We do not automatically include third-party advertising or analytics services in this Privacy Policy simply because such services are commonly used by other websites.
If Cargo Euro Hub introduces services that involve non-essential tracking, analytics or behavioural advertising, this Privacy Policy and, where necessary, the website’s consent mechanism will be updated accordingly.
Where consent is legally required, such processing will be based on consent.
17. Direct Marketing
We may communicate with existing or prospective business contacts concerning Cargo Euro Hub services where permitted by applicable law.
Where consent is required for electronic marketing, we will obtain it before sending such communications.
You may object to direct marketing at any time.
If you object or unsubscribe, we may retain minimal information necessary to record your preference and ensure that further marketing communications are not sent to you.
Operational communications concerning:
- an active quotation;
- booking;
- payment;
- collection;
- delivery;
- claim;
are service communications and are not treated as marketing.
18. International Data Transfers
Some providers or logistics partners involved in a shipment may operate outside the European Economic Area (“EEA”).
This may occur, for example:
- where transportation involves a non-EEA country;
- where a consignee is located outside the EEA;
- where an international logistics partner is involved;
- where an IT or cloud service provider processes data internationally.
Where the GDPR requires safeguards for an international data transfer, we use an appropriate mechanism, which may include:
- an adequacy decision of the European Commission;
- Standard Contractual Clauses;
- another legally recognised transfer mechanism.
The nature of international freight means that certain operational information must sometimes be transmitted to the destination country in order to perform the requested transport service.
19. How Long We Keep Personal Data
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to comply with applicable legal requirements.
Freight enquiries
Information relating to quotations that do not result in a booking is retained only for as long as reasonably necessary to:
- respond to the enquiry;
- manage follow-up communication;
- maintain reasonable commercial records;
- resolve disputes or complaints.
Transport bookings
Information relating to completed transportation may be retained for the period necessary for:
- contractual records;
- claims;
- insurance;
- dispute resolution;
- legal compliance.
Accounting and invoices
Accounting and VAT documentation is retained for the period required under applicable Lithuanian tax and accounting legislation.
Where Lithuanian VAT law requires it, VAT invoices may be retained for 10 years from their date of issue.
Legal disputes
Where information is relevant to an existing or reasonably anticipated legal dispute, it may be retained until that matter and any applicable limitation period have ended.
Consent
Where processing is based on consent, information necessary to demonstrate the consent may be retained for an appropriate period after the consent is withdrawn.
When there is no longer a lawful reason to retain personal data, it will be deleted, anonymised or otherwise removed from active systems in accordance with our data-retention procedures.
20. Data Security
We use appropriate technical and organisational measures designed to protect personal data against:
- unauthorised access;
- unlawful processing;
- accidental loss;
- destruction;
- alteration;
- unauthorised disclosure.
Measures may include, where appropriate:
- access controls;
- encrypted connections;
- secure hosting;
- authentication controls;
- backups;
- system monitoring;
- restricted staff access.
However, no electronic transmission or storage system can guarantee absolute security.
21. Your GDPR Rights
Subject to the conditions and limitations established by applicable law, you may have the following rights.
Right of access
You may request confirmation of whether we process your personal data and request access to that data.
Right to rectification
You may ask us to correct inaccurate or incomplete personal data.
Right to erasure
You may request deletion of personal data in circumstances provided by the GDPR.
This right does not apply where we must retain information because of a legal obligation or another lawful reason.
Right to restriction
You may request restriction of processing in certain circumstances.
Right to data portability
Where applicable, you may request personal data provided by you in a structured, commonly used and machine-readable format.
Right to object
Where processing is based on legitimate interests, you may object to processing based on circumstances relating to your particular situation.
Right to object to direct marketing
You may object to the use of your personal data for direct marketing at any time.
Right to withdraw consent
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
22. Exercising Your Rights
Privacy and GDPR requests may be sent to:
Please describe your request sufficiently clearly for us to identify the relevant information.
We may request reasonable information to verify your identity before responding to a request where necessary to protect personal data from unauthorised disclosure.
We will respond within the time limits required by applicable data protection law.
23. Automated Decision-Making
Cargo Euro Hub may use software and automated tools to support administrative and operational processes.
However, ordinary freight quotations and transport arrangements are not intended to be based solely on automated processing that produces legal effects or similarly significant effects on an individual within the meaning of Article 22 GDPR.
Transport requirements may be reviewed by our personnel before a service is confirmed.
24. Data Relating to Businesses
Cargo Euro Hub primarily provides B2B freight services.
The GDPR protects information relating to identifiable natural persons, not information relating solely to legal entities.
However, information such as:
- an employee’s name;
- direct business email;
- telephone number;
- signature;
- correspondence;
may constitute personal data even when processed in a B2B context.
Such information is handled in accordance with this Privacy Policy.
25. Links to Third-Party Websites
Our website may contain links to third-party websites.
Cargo Euro Hub is not responsible for the privacy practices of independent third-party websites.
When visiting another website, you should review that organisation’s own privacy information.
26. Data Breaches
Where a personal data breach occurs, we will assess the incident in accordance with applicable data protection law.
Where required by the GDPR, we will notify the competent supervisory authority and, where legally required, affected individuals.
27. Right to Lodge a Complaint
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with a competent data protection supervisory authority.
As MB Baltic Moving Services is established in Lithuania, the relevant Lithuanian supervisory authority is:
State Data Protection Inspectorate
Valstybinė duomenų apsaugos inspekcija (VDAI)
L. Sapiegos str. 17
LT-10312 Vilnius
Lithuania
You may also have the right to lodge a complaint with the supervisory authority in the EU/EEA Member State of your habitual residence, place of work or the place of the alleged infringement.
We encourage you to contact us first at info@cargoeurohub.com so that we have an opportunity to address your concern.
28. Changes to This Privacy Policy
We may update this Privacy Policy where necessary because of:
- changes to our services;
- changes to our website;
- introduction or removal of technology providers;
- changes to legal requirements;
- changes to our business processes.
The current version will be published on cargoeurohub.com.
Where changes materially affect the way we process personal data, additional notice may be provided where appropriate.
29. Contact
For questions about this Privacy Policy or the processing of personal data, contact:
Cargo Euro Hub
operated by MB Baltic Moving Services
Company code: 307716133
Registered address: Aušros g. 16-2, Jakšių k., LT-58229, Kėdainių r., Lithuania
Email: info@cargoeurohub.com