Confirm three things before dispatch

Establish where the vehicle can stop, how the goods will be transferred and who is responsible for each task. Provide opening hours, contacts and any booked receiving slot. A correct postal address does not by itself confirm safe vehicle access or unloading capacity.

Keep instructions consistent

Make sure the shipper, consignee and Cargo Euro Hub manager have the same current plan. Changes to an address, delivery slot or handling requirement should be reported promptly so the transport arrangement can be checked.

For an existing shipment, keep your booking or tracking reference ready when requesting a status update. Browse the guides below for the specific operating question.

Collection and site preparation

• How Does Freight Collection Work?

  Prepare for commercial freight collection with the right booking details, packed goods, labels, site access and loading equipment before the vehicle arrives.

• When Will My Shipment Be Collected?

  Understand freight collection dates and windows, how site opening hours affect planning and what to do when a vehicle has not arrived as expected.

• Do Drivers Call Before Collection?

  Find out how to request a call before freight collection and why a contact number should accompany clear site hours, access instructions and a collection window.

• Why Has My Shipment Not Been Collected Yet?

  Check a missed or delayed freight collection using the booking reference, confirmed window, cargo readiness and site information needed for a useful update.

• How Should I Prepare the Collection Address?

  Prepare your collection site with clear access, ready goods, working equipment, loading references and a reachable contact for the planned freight vehicle.

Delivery, appointments and tracking

• How Does Freight Delivery Work?

  Learn how commercial freight reaches the consignee and what to prepare for vehicle access, unloading, package checks and proof of delivery.

• When Will My Shipment Be Delivered?

  Understand estimated freight delivery dates, confirmed appointments and the details needed to investigate a delayed or unclear delivery status.

• How Are Collection and Delivery Appointments Arranged?

  Arrange workable collection and delivery appointments by providing site hours, contact details, warehouse references and any fixed receiving requirements.

• Do Drivers Call Before Delivery?

  Learn how to request a delivery notification call, choose the right consignee contact and prepare unloading without relying on an unconfirmed arrival warning.

• What Is a Call Before Delivery?

  Understand the difference between an arrival notification and a booked delivery appointment, and what to provide when your consignee needs telephone notice.

• Can I Change the Collection or Delivery Address?

  Request a freight address change with complete details and understand why a new postcode, warehouse or receiving point can affect documents, price and timing.

• Why Is My Shipment Delayed?

  Understand common causes of freight delays and learn which tracking, destination and deadline details help Cargo Euro Hub investigate the next planned step.

• What Happens If the Consignee Is Not Available?

  Learn what to do if a business cannot receive a freight delivery, including early notification, authorised alternatives and possible redelivery arrangements.

• What Is Neutral or Blind Shipping?

  Understand neutral or blind commercial shipping, the document instructions it may require and why accurate carrier and customs information must be preserved.

• How Does Shipment Tracking Work?

  Use your shipment’s tracking number to check freight status, understand progress events and request help when a tracking reference or update is unclear.

Equipment and access

• How Should I Prepare the Delivery Address?

  Prepare a business for freight delivery by checking the vehicle route, unloading point, equipment, goods-in references and inspection arrangements.

• Loading Dock vs Tail Lift: What Is the Difference?

  Compare dock loading and tail-lift handling, including equipment, ground conditions and the cargo information needed to choose a suitable freight vehicle.

• When Is a Forklift Required for Freight?

  Learn when freight may require a forklift, how load size and access affect equipment choice and what to confirm at collection and delivery before booking.

• What Is Tail-Lift Delivery?

  Understand tail-lift freight delivery and the platform, weight, stability and ground-access checks needed before booking a pallet shipment without a loading dock.

• What Is a Pallet Truck?

  Learn what a pallet truck does, how it differs from a forklift and why pallet access, weight and ground conditions matter for freight collection or delivery.

• Can the Driver Load or Unload My Goods?

  Clarify driver assistance with freight loading and unloading, including tail lifts, site equipment and tasks that require a separate handling arrangement.

• What Is Curbside Delivery?

  Understand curbside freight delivery, the difference from inside delivery and how vehicle access and unloading equipment determine the agreed handover point.

• What Is a Restricted-Access Delivery?

  Prepare a freight enquiry for restricted-access sites by declaring narrow roads, barriers, city rules, loading windows and the space available for unloading.

• Deliveries to Logistics Centres and Time-Slot Bookings

  Prepare deliveries to logistics centres with purchase-order references, vehicle requirements, pallet specifications and a coordinated warehouse booking slot.