If the consignee needs a call before delivery, request it when arranging the shipment and check that it is confirmed. A telephone number helps with coordination, but it does not automatically create a guaranteed arrival-notification service.
Tell us why the call matters
The receiving contact may need to open a gate, alert the goods-in team or meet the vehicle at a designated unloading area. Explain the practical requirement and give a direct number that will be answered during the delivery window.
If the consignee is normally off site or needs time to organise equipment, an appointment may be more appropriate than a short call before arrival.
Keep the unloading arrangement ready
A delivery notification should not be the signal to begin arranging a forklift or clear a blocked access road. The receiving site needs the agreed equipment and personnel available for the confirmed delivery arrangement.
Information to provide
- Consignee contact name and direct telephone number.
- Site opening hours, breaks and access instructions.
- Shipment or warehouse reference needed at the gate.
- Any booked delivery appointment.
- A backup contact where the site depends on telephone access.
The amount of notice and any charge depend on the agreed carrier service. Cargo Euro Hub does not apply another provider’s fixed call interval or fee to every shipment.
If a confirmed call was missed
Use the tracking reference when contacting your manager and explain what happened at the receiving site. The manager can check the carrier’s position and any next steps.
Read what a delivery notification means and what happens when a consignee is unavailable.