Concealed damage is damage discovered after delivery that was not apparent from the shipment’s external condition at handover. It can become visible when packaging is opened or an item is inspected. Report it promptly after discovery and preserve evidence of both the goods and their packaging.
What to do when it is found
- Stop handling or using the affected item if this could worsen damage or create a hazard.
- Photograph the packaging before removing it further, where possible.
- Record the damage and the date and circumstances of discovery.
- Keep the pallet, crate, cushioning and securing materials.
- Contact your Cargo Euro Hub manager with the shipment reference.
Explain the sequence clearly
State when the shipment arrived, where it was stored, when it was opened and who inspected it. Include any relevant delivery photographs. This helps distinguish the condition on arrival from later handling or storage events.
Do not wait for a complete valuation
Initial notification should not be delayed while a repair quotation or supplier report is prepared. Tell the manager what is known and provide further documents as they become available.
Notification and claim deadlines vary with the applicable carriage rules and insurance terms. Ask which requirements apply immediately; this guide does not establish a universal reporting period or extend any deadline.
For carriage governed by CMR, Article 30 addresses written reservations for non-apparent loss or damage within seven days of delivery, excluding Sundays and public holidays. This is not the same as the time limit for bringing legal proceedings. Notify the manager as soon as damage is discovered and have the applicable requirements confirmed.
An unmarked delivery receipt does not itself explain when concealed damage occurred. Evidence and the applicable rules remain central to the assessment.
Read damage reporting, supporting documents and claim assessment.