A freight quote is based on stated shipment details and service assumptions. It may need revision if those details change, additional work is required or the offer is no longer valid. Ask the manager to explain the reason and updated scope before proceeding with a changed booking.
Common triggers
- More packages or larger final packed dimensions.
- Higher gross weight or changed stackability.
- A different collection or delivery address.
- New tail-lift, appointment or access requirements.
- Customs work that was outside the original scope.
- A changed date or service after availability has moved.
Distinguish a quotation from a later charge
A revised offer changes the proposed arrangement before it is carried out. A charge arising during an operation may relate to waiting, a failed visit or another event under the agreed terms. In either case, the shipment reference and supporting explanation are important.
How to reduce avoidable changes
Use measurements from the final packaged goods. Confirm receiving requirements directly with the consignee. Tell the manager about unusual access and deadlines rather than leaving these details in an attachment that may be overlooked.
If you identify a discrepancy in the updated price, ask for an itemised explanation and provide the earlier offer. Do not assume that a warehouse or driver can approve commercial changes on the manager’s behalf.
See accurate quotation data, additional charges and offer validity.