Additional freight charges relate to work or events beyond the basic carriage scope. They are sometimes called accessorial charges. Their application and amount depend on the offer, agreed conditions and what actually happens during the shipment.
Items to clarify before booking
| Requirement or event | What to establish |
|---|---|
| Tail lift or special equipment | Whether it is included and suitable |
| Delivery appointment | Who books it and what is required |
| Waiting at a site | Applicable arrangements and evidence |
| Failed collection or delivery | Responsibility and next steps |
| Storage or redelivery | Available solution and associated cost |
| Customs representation | Included procedures and separate charges |
This table identifies points to discuss; it is not a Cargo Euro Hub tariff or a statement that every item is charged on every booking.
Prevent avoidable operating problems
Have the goods ready, keep site contacts reachable and provide accurate access information. Confirm the consignee’s receiving rules before dispatch. A driver arriving at an unbooked warehouse may be unable to unload even if the address is correct.
If an extra charge appears
Ask for the shipment reference, reason, relevant service or event, and supporting breakdown. Compare it with the accepted offer and any subsequent changes. Raise discrepancies promptly with the manager using the same booking reference.
Read quotation changes, collection and delivery and invoice details.