If a Cargo Euro Hub invoice contains incorrect details, contact the manager with the invoice number and a clear explanation of the correction required. Changes need to be reviewed against the booking and applicable accounting rules. An issued invoice should not be edited by the customer.
What to include in your request
- The invoice and shipment references.
- The field that is incorrect.
- The correct information and supporting details.
- Whether payment has already been made.
- Any deadline your accounts team needs to meet.
Not all changes are the same
A spelling correction, a changed billing email and replacement of the contracting customer raise different questions. Changing the legal entity or tax treatment may require additional evidence and an appropriate correcting document, rather than a simple alteration of the original file.
If the amount is disputed
Identify the charge and explain how it differs from the accepted offer or agreed change. Provide the quotation reference and relevant correspondence so the manager can review the issue efficiently.
Prevent repeat corrections
Keep an approved billing profile with the legal company name, address, relevant tax identifiers and required purchase order references. Check that profile when a new business entity places an order.
The manager will confirm the appropriate next step for the document and payment. Do not independently deduct a disputed amount or assume the original deadline has changed.
See invoice checks, billing recipients and additional charges.