Agree the invoice delivery channel and recipient with your Cargo Euro Hub manager when confirming the booking. Supply the correct billing contact and ask for the invoice to be directed to the person or mailbox responsible for payment.
Give clear recipient information
Provide the legal company name, billing address, relevant tax details and billing email where requested. If the accounts team uses a separate address from the transport contact, identify both roles explicitly.
An operational contact at the warehouse is not necessarily authorised to receive or approve supplier invoices. Sending clear billing instructions helps prevent the document being passed between departments after collection has already been planned.
If the invoice has not arrived
- Check the channel and recipient agreed with the manager.
- Check internal forwarding and filtering where email was used.
- Contact the manager with the quotation or booking reference.
- Confirm the recipient details and request a copy if necessary.
Do not submit a new transport enquiry merely to obtain a missing invoice. Keeping the request attached to the existing booking reduces the risk of duplicate instructions.
Before payment
Check the company details, amount, currency and payment reference against the accepted offer. Resolve discrepancies with the manager rather than altering the invoice document yourself.
See separate billing contacts, invoice contents and payment timing.