Confirm the actual receiving point

Give the warehouse or goods-in address, gate and building details. If the buyer’s office and receiving warehouse are different, use the physical delivery location in the booking.

Check opening hours, appointment requirements and any delivery reference. A purchase order held by the purchasing team may still need to be supplied to the gatehouse or warehouse.

Verify unloading capability

• Confirm whether a suitable forklift or dock is available.
• If a tail lift is required, ensure it is included and the cargo fits the agreed limits.
• Keep the ground-level unloading area firm, level and clear.
• Declare steps, steep slopes, gravel, low entrances or restricted roads.
• Arrange any specialist equipment and authorised operators in advance.

A pallet truck cannot solve every access problem. Its wheels and lifting clearance are not designed to carry freight over stairs or rough ground.

Allocate someone to receive and inspect

The receiving contact should know the expected unit count and how to record visible damage or shortages. Keep a camera or phone available and retain the signed delivery document.

If conditions change

Tell your manager before arrival if a forklift breaks down, a bay closes or the warehouse changes its hours. A small update can affect the whole unloading plan.

Read tail-lift delivery, curbside delivery and checks at handover for the relevant responsibilities.