Appointments coordinate the carrier’s arrival with the shipper or consignee. They should be requested before transport is confirmed, with the required date, time window, location and contact details. Availability and any associated charges are established for the individual booking.
A request is not a confirmed slot
Entering a preferred time tells us what you want. The carrier and receiving site still need a workable arrangement. Wait for confirmation before treating the time as booked.
For a shared service, a very narrow window may not fit the normal route. Tell the manager when the requirement is essential so another transport option can be assessed.
| Site information | Why we need it |
|---|---|
| Opening hours and breaks | Defines when loading or unloading can happen |
| Named contact and telephone | Allows the operating parties to coordinate |
| Warehouse or gate reference | Identifies the correct receiving point |
| Existing slot confirmation | Prevents conflicting appointment instructions |
| Permitted vehicle and equipment | Helps match the transport to the site |
If the warehouse uses a booking portal
Provide the site’s instructions and the necessary order references. Agree who is responsible for securing the slot. If you already booked one, send its date, time and confirmation rather than assuming the carrier can meet it.
If an appointment changes
Contact the manager promptly and explain whether the original slot remains valid. A revised time may affect the vehicle route, waiting or storage arrangements.
A phone call before arrival is a different service from a booked appointment. Read call before delivery and logistics-centre time slots to distinguish the requirements.